The root cause was due to a latent issue in this session server component. During this phase, traffic is specifically directed away from these new locations until verifications complete and all components are ready to serve new traffic. This includes a session server component, which handles the registration of chat sessions from client requests. Root CauseĪs part of routine maintenance, new data centers are turned up and provisioned with backend services for Google Chat. Web clients were unable to establish a connection and may have seen a "Loading chat." banner during the incident, while mobile clients were unimpacted. (US/Pacific), Google Chat experienced elevated errors for users connecting to the service, and affected customers were unable to send or receive new messages. Detailed Description of Impactįrom 25 August 2021 23:53 to 26 August 2021 01:05. This is not the level of quality and reliability we strive to offer you, and we are taking immediate steps to improve the platform’s performance and availability. To our Google Workspace customers whose business communications were impacted during this outage, we sincerely apologize. On Wednesday, 25 August 2021, Google Chat experienced elevated errors for users connecting to the service for a duration of 1 hour and 12 minutes. Incident began at 06:53 and ended at 08:05 (times are in Coordinated Universal Time (UTC)).
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